Returns & Exchanges
At Poseidon Bike, we want you to be fully satisfied with your ride, which is why we offer a 30-day return window for all bikes and gear in new, unassembled condition. Please ensure all original packaging is retained to facilitate a smooth return or exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely place the item back in its original manufacturer packaging, ensuring all components and tools are included to avoid restocking fees.
Ship to Poseidon
Affix the provided shipping label to the box and drop it off at an authorized carrier location; please note that return shipping costs may be deducted from your refund.
Inspection and Refund
Once our technicians inspect the item for quality assurance, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing